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Innovation Portfolio Associate
Background: The healthcare industry faces many problems – affordability, substandard customer service and inconsistency in care quality. Governments and employers struggle with funding health plans and have continued to shift more of the financial burden of care to consumers. Our healthcare system is not designed around the consumer needs, which has led to a subpar customer service interactions that have created an erosion of trust with patients. Inconsistent care quality and standards have led to poor patient outcomes and negative perceptions of health systems. We recognize that we must reimagine how we engage with our patients and the communities we serve to solve these salient pain points.
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