Location: Suffern, New York
The Program Manager, Surgical Opinion is responsible for short and long term planning; program and project development and implementation across multiple Surgical Service Lines, and daily program functions. The Program Manager will assist with patient-provider services, identifies areas of opportunity, implement changes and monitor progress.
* Responsible for the operational oversight of the Surgical Opinion Program, as well as collaborating on development and strategic planning initiatives.
* Manages and oversees the implementation of procedures to ensure patient pre-evaluations are complete.
* Provides guidance to patients to ensure productive consultations with providers.
* Obtains patients' consent to obtain all pertinent information, reports, and images.
* Facilitates obtaining all pertinent patients' health information/records prior to consultation with providers.
* Develops and builds relationships across surgical specialties to develop long range program goals.
* Participates in the design of program goals, timelines, and objectives.
* Supervises project operations by assisting in developing actionable metrics and objectives within respective surgical specialties.
* Directs management of operational initiatives.
* Engages in consultation efforts to ensure all necessary information is available to produce an accurate, timely evaluation of patient's condition.
* Responsible for maintaining an annual operating budget.
* Authorizes purchases and the use of supplies to ensure program activities are supported.
* Partners with surgical service leaders in the presentation of patient volumes; dispositions, and clinical effects on patient care.
* Supports service line research infrastructure development and initiatives.
* Promotes and provides quality customer service and proactively identifies and resolves patient issues.
* Monitors and evaluates quality improvement activities.
* Analyzes and identifies opportunities to increase operational efficiencies.
* Undertakes special projects and assignments as directed for the improvement of the program.
* Develops operations strategy and oversees improvement opportunities across surgical specialties that result in operational and patient satisfaction enhancements.
* Coordinates efforts with Marketing team to enhance program's awareness within the community.
* Promptly answers and responds to patients' calls and questions leading up to the opinion consultation.
* Contacts patients within 72 hours after their consultation to answer protocol (nonmedical) questions.
* Follow up with physician's office that provided opinion to monitor and record patient's disposition.
* Assist in facilitating surgical scheduling of program's patients upon.
* Performs other duties as assigned.
5 years of experience in a leadership and management level position in a hospital setting required. Highly experienced with computer software (Microsoft Word/Excel); fax and communication experience with physicians and medical offices preferred.
Bachelor's Degree required; equivalent combination of experience and education maybe substituted for degree requirement.
Good Samaritan Hospital
Good Samaritan Hospital in Suffern, NY, is a 286-bed hospital providing emergency, medical, surgical, obstetrical/gynecological and acute-care services to residents of Rockland and southern Orange counties in New York; and northern Bergen County, NJ. The hospital is home to a recognized cardiovascular program, comprehensive cancer-treatment services, the area's leading Wound and Hyperbaric Institute and outstanding maternal/child services that includes a Children's Diagnostic Center. Good Samaritan Hospital also provides social, psychiatric and substance-abuse services and its certified home-care agency supports residents of the Hudson Valley and beyond.