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IT Support Technician II
Job Functions, Duties, Responsibilities and Position Qualifications:Position SummaryThe Technical Services Technician II provides first line support to internal and external clients for all ITInfrastructure and Application related incidents and requests through request tools, emails and telephonecalls. Assigns tickets to the appropriate technology support groups and track them to closure. Advises andassists users in solving problems related to hardware, software, networks and peripherals using availabletechnology. Studies and analyzes systems
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