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Fred Hutchinson Cancer Center Logo
Fred Hutchinson Cancer Center

Multiple Locations, Washington

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Andalusia Health

Andalusia, Alabama

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Sonic Healthcare USA

Memphis, Tennessee

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Vanderbilt Health

Nashville, Tennessee

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Vanderbilt Health

Nashville, Tennessee

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University of Maryland Medical System

Baltimore, Maryland

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University of Maryland Medical System

Linthicum Heights, Maryland

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AdventHealth

Altamonte Springs, Florida

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Fallon Community Health Plan

Worcester, Massachusetts

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Sonic Healthcare USA

Remote - New York 11561,

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Memorial Sloan Kettering Cancer Center

New York, New York

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Kindred Hospitals

San Leandro, California

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Northeast Georgia Health System

Gainesville, Georgia

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Nicklaus Children’s Health System

Miami, Florida

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Fred Hutchinson Cancer Center

Seattle, Washington

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Rush University Medical Center

Chicago, Illinois

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Duke University Health System

Durham, North Carolina

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Harris Health System

Houston, Texas

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Nemours

Orlando, Florida

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Vanderbilt Health

Nashville, Tennessee

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Memorial Sloan Kettering Cancer Center

New York, New York

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University of Maryland Medical System

Baltimore, Maryland

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University of Maryland Medical System

Baltimore, Maryland

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Nicklaus Children’s Health System

Miami, Florida

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Vanderbilt Health

Nashville, Tennessee

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Customer Service Advocate II
JOB SUMMARY:The Customer Service Advocate II is a position within the Community Health Choice Customer Service Center that is primarily responsible for, but not limited to responding to incoming hotline inquiries as they relate to benefits and eligibility verification, claim status (with the ability to identify if a claim requires reconsideration), authorization status, and complaints, accurate documentation recording of all calls; effective follow-up of calls, as required; and proper electronic routing with effective documentation skills while maintaining confidentiality per HIPAA guidelines.JOB SPECIFICATIONS AND CORE COMPETENCIESEssential Functions


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