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IT Service Desk Specialist III-Hybrid
Job Description General Summary This position may function as a Team Lead or a Senior Specialist, including Tier 2 support. As a Team Lead, this position may provide leadership and guidance overseeing the activities of a subgroup of operational Service Desk Specialists. As a Senior Specialist, the incumbent will provide senior technical and process skills and receive escalated incidents from more junior specialists. Under limited supervision, provide customer service support, interacting with staff in a professional manner while providing excellent customer service as the highest priority responding to and resolving or escalating requests. This position may req


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