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Product Manager, Personalization/Engage (CRM/Microsoft Dynamics 365)
JOB SUMMARYThe Product Manager for Personalization (Engage/CRM) will lead, oversee, and manage the activities and resources related to BSWHealth's Personalization efforts. The Personalization Product Manger will be responsible for daily management and ensuring timely execution of custom development for their respective area of focus. The Engage/CRM product is a platform build on Microsoft Dynamics 365 that captures interactions between BSWH customers (patients, Health Plan members, employers) and BSWH.Engage/CRM is also a platform which powers multiple BSWH contact centers, many BSWH consumer solutions, much of BSWH's Chatbot/Chat capabilities, targeted marketing campaigns/outreach, and enables a more complete picture of a given
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