Stony Brook, New York
Garden City, New York
Posted: 30-Aug-24
Location: Los Angeles, California
Salary: Open
Categories:
Internal Number: 141896952
Under direction of the Service Assurance Manager and as a member of the UCLA Health Digital Technology (DGIT) team, the Systems Engineer is responsible for:
- application enablement (Box, Atlassian, other)
- multi-platform desktop engineering (image creation/validation)
- GPO management
- enterprise desktop patching and remediation (SCCM, JAMF)
- Tier 3 desktop support and related technical service delivery
This role will help ensure that services and projects are well managed, adhere to appropriate standards and governance, meet business expectations, and are operationally supportable. This position is expected to maintain appropriate documentation for service and system deployments and adhere to ITIL process governing request, incident, change, and configuration management.
Candidates must have proficient time management skills to work in a dynamic operations environment with varying priorities and schedule demands. Excellent communications skills are required for collaboration with technical and non-technical individuals of the university.
This individual will have a diversified background of technical IT experience plus a superior, service-oriented approach. This role will participate in an on-call support rotation to deliver 24/7 support for business-critical systems.
This is a flex-hybrid role which will require you to be onsite at least 5% of time or as required by operational need; there are no reimbursements for travel to "home office" location. Each employee must complete a FlexWork Agreement with their manager which will outline arrangement parameters and aids both parties in fully understanding expectations. Arrangements are regularly evaluated and are subject to termination.
Salary offers are determined based on various factors including, but not limited to, qualifications, experience, and equity. The full salary range for this position is $102,500 - $227,700 Annually. The budgeted salary or hourly range that the University reasonably expects to pay for this position is approximately $120,000 Annually.
- Strong ability to plan, create, automate, and execute test plans and test cases in a fast-paced, technically-challenging, service-oriented environment - 5+ years of relevant experience
- Familiarity with the following: Microsoft Deployment Tool (MDT), System Center Configuration Manager (SCCM). MacOS Deploy Studio and JAMF (preferred)
- Extensive knowledge of Windows and Mac OS (Linux knowledge a plus)
- Experience with managing and supporting technical services in an enterprise or large environment
- Knowledge or experience with Python, Powershell or other scripting languages (preferred)
- Experience in the deployment and support of Active Directory Group Policy, O365, Box.com, Atlassian services, Zoom, Qualtrics, and/or other similar technologies.
- Demonstrated ability to prioritize and organize projects, determine, and meet deadlines, and proactively communicate with others in a clear and concise manner.
- Demonstrated ability to initiate and maintain cooperative relationships with coworkers, managers, supervisors, customers/clients, and members of the public.
- Knowledge of standard security practices and procedures for server and network configurations
- Demonstrated ability to create technical documentation that is clearly written, well organized, well structured, and accurate
