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Adult Family Home

Winthrop, Washington

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CHRISTUS Health

Irving, Texas

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Vanderbilt Health

Nashville, Tennessee

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Northeast Georgia Health System

Interstate Ridge Business Park - 935,

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BJC HealthCare

Belleville, Illinois

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Baylor Scott & White Health

Mckinney, Texas

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Kansas City, Missouri

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Cooper University Health Care

Camden, New Jersey

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WakeMed Health & Hospitals

Raleigh, North Carolina

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Atlantic Health

Morristown, New Jersey

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WMCHealth

Suffern, New York

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Geisinger

Danville, Pennsylvania

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Atlantic Health

Morristown, New Jersey

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Geisinger

Danville, Pennsylvania

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Northeast Georgia Health System

Gainesville, Georgia

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Vanderbilt Health

Nashville, Tennessee

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Geisinger

Danville, Pennsylvania

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Foundation Health Partners

Fairbanks, Alaska

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Sr. Retention Representative
Job SummaryThe Sr. Retention Representative is responsible for providing exceptional customer service and support to members enrolled in Medicaid STAR, STAR+PLUS, CHIP, CHIP-P, Health Insurance Marketplace, and D-SNP plans. Reporting directly to the Retention Manager, the Sr. Retention Representative will handle inbound and outbound calls, addressing member inquiries, resolving issues, and assisting with plan retention efforts. The Sr. Retention Representative will also support cross-selling initiatives to ensure members remain within the organization's product portfolio, promoting seamless transitions across product lines when needed. The representative will be a key player in ensuring member satisfa


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