Job Description Reports to the Manager of ISS Technical Training and is responsible for leadership, guidance, mentorship and supervision of Training Team Members to ensure development and support in areas such as Epic workflows, field training design/delivery and evaluation of field training outcomes, coaching, team building, supervisory skills and conflict resolution as well as orient all new department staff. Drives changes and makes recommendations to ISS leadership regarding IT processes, change management and Epic workflows. Identifies and delivers innovation solutions to improve services. T