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Assistant Director, Member Experience
DescriptionThe Assistant Director, Member Experience will work closely
with the Director of Medicare Product Development & Bids to develop, lead,
and execute the organization’s member experience strategy across all Medicare
Advantage products. This role is critical to improving CMS Star Ratings by
enhancing member satisfaction, engagement, and retention throughout the entire
member journey.You will:
Lead
the development and execution of a comprehensive member experience
strategy for Medicare Advantage products
Drive
improvements in CMS Star Ratings through initiatives focused on member
satis
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