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Memorial Sloan Kettering Cancer Center
New York, New York
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Hospital Customer Service Self-Pay Supervisor
DescriptionAs the Hospital Customer Service Self-Pay Supervisor, you
will be responsible for leading a team within a call center, focusing on
Guarantor billing and collections, escalations, self-pay credits and refunds,
and bad debt vendor management. You will:Oversee daily operations of the call center
team, ensuring efficient handling of tasks related to billing, collections, and
customer service. Monitor and manage designated work queues,
including SP Aging and SP Credits, VCC Phone System KPIs, Payment Plan status,
Patient Escalations, Staff Productivity, and Quality Review. Assist in managing
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