Durham, North Carolina
Durham, North Carolina
Posted: 30-Nov-23
Location: Durham, North Carolina
Salary: Open
Categories:
Internal Number: 239208
Occupational Summary
The Application Analyst couples knowledge of business practices/operations with knowledge of information systems to implement, maintain and support Duke IT applications.
Work Performed
LEVEL 2:
Implements applications, tools, processes and structures that assist end users with the management of data in their business unit.
Participates in planning and providing customer training sessions on system use or revisions.
Updates system, operational and department documentation.
Recommends areas for process improvement.
Adhere to organizational policies and procedures and follow all change control processes for the Epic Revenue Cycle.
Perform related duties incidental to the work described herein:
- Maintain building of RMO's
- Maintain building out RMC and EAP's
- Maintain building out credit processes, workqueues and account workqueues Professional and/or Hospital processes
- Maintain building out adjustment review workqueues for Professional and/or Hospital processes
- Maintain creating new credit card merchants
- Maintain the of linking credit card devices to tablets
- Maintain building of clearing accounts
- Maintain MyChart payments and Guest Pay processes
- Maintain build of refund vendors for Professional and/or Hospital processes
- Maintain build of Sycurio (credit card masking over phone)
- Maintain the Elective/Special Handling workflows
- Documentation of work in ServiceNow
- Has Reporting Workbench and dashboard experience
Analyzes, modifies, designs and researches information systems and processes.
Analyzes customer requirements; researches, designs, acquires and implements innovative systems.
Makes oral and written presentations to project teams, management, and other departments.
Initiates, writes and evaluates system, operational and department documentation.
LEVEL 3:
In addition to the duties described for the Level 2, the Level 3 will:
May function as a technical leader, either as a subject matter expert with proficiency in defined area(s) of the profession, or as a generalist, with a broad knowledge of all aspects of the profession.
May function as a team leader, responsible for supporting management in day-to-day personnel oversight and workflow management activities.
May conduct continuing education sessions and new employee training.
Leads discovery sessions that document requirements and workflows, and proposes build to address customer needs.
Optimizes departmental and interdisciplinary resources to maximize team.
Required Qualifications at this Level
Education/Training: | Bachelor's degree in a related clinical or technical field, or four years of equivalent technical experience required. LICENSE/CERTIFICATION: LEVEL 2: Have general revenue cycle knowledge. Be able to create documentation on workflows/processes. Certification/Proficiency in Professional Claims/Remits and/or Hospital Claims/Remits. Certification/Proficiency in Resolute Professional Billing Administration with SBO and/or Certification/Proficiency in Resolute Hospital Billing Administration with SBO.
Be analytical. LEVEL 3: In addition to the requirements described for the Level 2, the Level 3 requires: Certification in an area of application support of a technical or support nature strongly preferred.
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Experience: | Level 2 - Three years of related experience is required. Level 3 - Five years of related experience is required. |
Skills: | LEVEL 2: Customer service Critical thinking Statistical reporting Data coding - general Data analysis and trending Effective oral and written communication User technical support/training Ability to translate business process into a technical solution Knowledge of project management to manage deliverables Designing specifications for information systems Implementation of information systems Maintenance of information systems Quality assurance (may be required) Adult learning and training methods (may be required) LEVEL 3: In addition to the KSAs described for the Level 2, the Level 3 will demonstrate: Ability to lead discovery sessions Advanced technical consultation and support Ability to design complex information systems Financial procedures Implementation of complex information systems |
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
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Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
