Durham, North Carolina
Durham, North Carolina
Durham, North Carolina
Durham, North Carolina
Raleigh, North Carolina
Durham, North Carolina
Durham, North Carolina
Raleigh, North Carolina
Posted: 26-Sep-23
Location: Durham, North Carolina
Salary: Open
Categories:
Internal Number: 236137
Occupational Summary
The Maestro Care Ambulatory Application Analyst is primarily responsible for the development, deployment, training, post-implementation support, product design, and testing cycles of the Maestro Care Electronic Health Record (EHR). This includes planning, performing, managing, and supporting identified Maestro Care EHR users in the enterprise environment.
Work Performed
Level 2
In addition to the duties described for the Level 1, the Level 2 will:
- Provide identified liaison services between Epic and identified Maestro Care EHR application, deployment, and development staff. Assist in the creation and execution of deployment tasks, clinical workflow interpretation, and participate in Maestro Care EHR application build, testing, and support. Advise and assist with educational issues, including cross-training of team members, end-users, and DHTS Service Desk via face-to-face, via phone or email, and via training classes.
- Act as a Maestro Care EHR application expert for base functionality. Update test plans to account for the testing of new features with all releases.
- Assist in the design and specification of bug fixes to ensure they meet the needs of the Duke environment, as well as participate in design sessions and review of specifications for new features and enhancements in the Maestro Care EHR. Updating test plans to account for testing of new features with all releases.
- Work with others on the Application Support team to support the maintenance of user access to Maestro Care EHR systems and track changes.
- Provide both business and after-hours on-call support for issues pertaining to production: including the analysis, prioritization, and implementation of requested changes, analysis of new functionality, coordination of software release updates, system testing, and interface enhancements
- Perform in-depth analysis of end-user department workflows, data collection, report details, and other technical issues associated with Epic software as they relate to system design and build decisions
- Proactively complete assigned Maestro Care application deployment(s), management, and testing tasks within a defined timeline
- Build, test, and debug Epic application(s) to ensure the system meets end-user requirements
- Responsible for writing and executing test plans, documenting and resolving defects within the Quality Center
- Document system and user procedures as necessary within ServiceNow
- Makes oral and written presentations to project teams, management, and other departments
- Coordinates and operationalizes simple to complex projects with direction
- Identifies areas for procedural improvements. Provides detailed specifications describing functions to be automated
- Work closely with report writers to ensure all operational and regulatory reporting needs are met including reports necessary to comply with regulatory requirements
- Provide oversight within identified development and production support meetings, reviews, and design sessions as assigned
Required Qualifications at this Level
EPIC ASSESSMENT: Candidates for this position may be required to complete a formal Epic assessment as part of the hiring process. The assessment is designed to identify candidates whose skills most closely align with the position requirements.
Education/Training: | Bachelor's degree in a related clinical or technical field, or four years of equivalent technical experience required. LICENSE/CERTIFICATION: LEVEL 2: Epic certification or proficiency in an area of application support of a technical or support nature required within timeline defined by Maestro Care policies and procedures. |
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Experience: | Level 2: Three to five years of related experience is required. Ambulatory clinical experience is strongly recommended. |
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Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
