When you join the healthcare team at Phoenix Children’s, you’ll see the world of medicine through the eyes of a child. You’ll be amazed by something new every day, inspired by the capabilities and expertise of your co-workers, and you’ll be able to transform your professional ambitions into realities. Here, you can be part of a growing system that will never outgrow its sense of joy, purpose, or discovery. Come grow with us.
Risk Program Manager – Phoenix Children’s
We’re looking for lifelong learners who transform curiosity into discovery to join us in an inspiring place—filled with hope, positivity, support, and compassion.
The Risk Program Manager collaborates with senior leaders and key stakeholders or experts, (e.g., Clinical Operations, Patient Safety, Supply Chain, Legal, and Regulatory Services), throughout PCH to develop system-wide responses to risk issues that impact specific groups or the entire organization with policies/procedures, guidelines, tools, forms, and education/training. In addition, this position serves as a liaison between patients, families, and all hospital departments, facilitating conflict management and complaint resolution to achieve optimal communication between patients and healthcare team.
Develops risk mitigation strategies based on analysis of relevant data (g., claims, complaints/grievances, Serious Reportable Events, and risk assessments). Investigates and analyzes potential and actual professional liability exposures in the organization; evaluate the extent and elements of exposure and recommend appropriate actions for risk mitigation.
Under the direction of Risk Management Leadership and PCH Counsel, investigate and analyze potential and actual professional liability exposures in the organization; evaluate the extent and elements of exposure and recommend appropriate actions for risk mitigation.
Works with clinical leaders to manage complex or unresolved complaints and grievances.
Provides on-call assistance for emergent/urgent risk management issues.
Phoenix Children’s offers full- and part-time employees a comprehensive benefits package including:
Competitive pay with incentives
401(k) Retirement Plan with company match
Health, dental, vision, and life insurance beginning the first day of the month following hire date
Tuition reimbursement up to $5,250 per year
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Childcare discounts and much more!
Bachelor of Science in Nursing (BSN) or a related field.
Three (3) or more years of experience in one (1) or more of the following fields: Registered Nurse, Respiratory Therapist, or other clinical professional field
Project management skills as well as strong verbal and written communication skills. Ability to effectively listen, present, discuss, report, and explain trends and patterns.
Must possess high level of interpersonal diplomacy, finesse, and negotiation ability to influence a wide variety of stakeholders, many of whom have responsibilities and interest that are distinct from those of Risk Management.
Three (3) or more years of experience in Risk Management, Quality Improvement, or other loss prevention techniques and operations.
Phoenix Children’s provides an environment that encourages new ideas, provides the necessary resources and mentorship to their team so they can deliver on an inspiring mission providing care and healing to patients and families.
The Phoenix Valley Region is the fifth largest metropolitan area in the US. Over the last several years, Phoenix and its surrounding communities have experienced significant population growth while still maintaining a favorable cost of living compared to the other largest metro areas. Year-round sunshine, abundant scenic desert landscape, and access to every possible cultural and recreational and spectator sports activities are other advantages of living in the Phoenix Valley area.
Phoenix Children’s is an Equal Opportunity Employer.