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Duke University Health System

Durham, North Carolina

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Duke University Health System

Durham, North Carolina

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Duke University Health System

Durham, North Carolina

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Duke University Health System

Durham, North Carolina

NEW! NEW!
Duke University Health System Logo
Duke University Health System

Durham, North Carolina

NEW! NEW!
Duke University Health System Logo
Duke University Health System

Durham, North Carolina

Duke University Health System Logo
Duke University Health System

Durham, North Carolina

Duke University Health System Logo
Duke University Health System

Durham, North Carolina

Duke University Health System Logo
Duke University Health System

Durham, North Carolina

Duke University Health System Logo
Duke University Health System

Raleigh, North Carolina

Duke University Health System Logo
Duke University Health System

Durham, North Carolina

Duke University Health System Logo
Duke University Health System

Durham, North Carolina

Duke University Health System Logo
Duke University Health System

Durham, North Carolina

Duke University Health System Logo
Duke University Health System

Durham, North Carolina

Duke University Health System Logo
Duke University Health System

Raleigh, North Carolina

Duke University Health System Logo
Duke University Health System

Durham, North Carolina

Duke University Health System Logo
Duke University Health System

Durham, North Carolina

Duke University Health System Logo
Duke University Health System

Durham, North Carolina

Duke University Health System Logo
Duke University Health System

Durham, North Carolina

Duke University Health System Logo
Duke University Health System

Durham, North Carolina

Duke University Health System Logo
Duke University Health System

Durham, North Carolina

Duke University Health System Logo
Duke University Health System

Durham, North Carolina

Duke University Health System Logo
Duke University Health System

Durham, North Carolina

Duke University Health System Logo
Duke University Health System

Durham, North Carolina

Duke University Health System Logo
Duke University Health System

Durham, North Carolina

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DHTS DEVICE SUPPORT ANALYST
Duke University Health System
false

LEVEL 2:

Inaddition to the KSAs described for the Level 1, the Level 2 will demonstrate:

Advanced technical k nowledge and computer skills, in order to support Windows platforms, Ma c platforms, Windows applications and mobile computing devices.< /p>

Advanced customer service and interpersonal skills, inclu ding telephone etiquette.

Advanced oral and written communication skills as well as technical documentation skills.

Advancedproblem solving skills.

Adva nced time management skills.

LEVEL 3:

< p>In addition tothe KSAs described for the Level 2, the Level 3 w ill demonstrate:

Advanced understanding networking fundamentals.

Advanced understanding and knowledg e of workstation remote management and software distribution.

Advance knowledge of imaging, patch management, scripting/au tomation, and softwarepackaging technologies and processes.

In-depth knowledge and understanding of desktop operating sys tems methodologies (file system, registry, services, etc.) as well as s ystem tools and remote desktop support.

Basic knowl edge of project management.

Ability to work effect ively with customersat all levels as well as with outside vendors and c ontractors.

Strong interpersonal and organizationa l skills, includingthe ability to meet deadlines, follow written polici es and procedures,and maintain superior customer service at all times w ith all users.

 

The intent of this jobdescription is to provide a representa tive and level ofthe types of duties andresponsibilities that will be re quired of positions given this title and shallnot be construed as a decl aration of the total of the specific duties andresponsibilities of any p articular position. Employees may be directed toperform job-related task s other than those specifically presented in thisdescription.

Duke University is anAffirmative Action /Equal Opportunity Employer committed to providing employmentopportunity without regard to an individual's age, color, disability, gender,gender expression, gender identity, genetic information, national origin, race ,religion, sex, sexual orientation, or veteran status.

Duke aspires tocreate acommunity built on collaboration, innovation, c reativity, and belonging. Ourcollective success depends on the robust ex change of ideas-an exchange that isbest when the rich diversity of our p erspectives, backgrounds, and experiencesflourishes. To achieve this exc hange, it is essential that all members of thecommunity feel secure and welcome, that the contributions of all individualsare respected, and tha t all voices areheard. All members of our community havea responsibility to uphold these values.

Essential Physical Job Functions

Certain jobs at DukeUniversity and Duke University Health System may include es sential jobfunctions that require specific physical and/or mental abilit ies. Additionalinformation and provision for requests for reasonable acc ommodation willbeprovided by each hiring department.

 

< br/>


Minimum Qualifications


Education

Associate's degree in a related field, or two years of equivalent technical experience required. LICENSURE/CERTIFICATION: Must have a current N.C. driver's license.


Experience

Level 1 - No experience required beyond the minimum education (or equivalency) requirement. Level 2 - Two years of IT experience required, to include one year in an IT-related device support environment. Level 3 - Four years of IT experience required, to include one year in an IT-related device support environment.


Degrees, Licensures, Certifications

N/A

 

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

 

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

 

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

 

As a world-class academic and health care system, Duke Health strives to transform medicine and health locally and globally through innovative scientific research, rapid translation of breakthrough discoveries, educating future clinical and scientific leaders, advocating and practicing evidence-based medicine to improve community health, and leading efforts to eliminate health inequalities.
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