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Associate Patient Service Specialist Vanderbilt Midwifery Melrose Clinic
Description JOB SUMMARY: The Associate Patient Service Specialist (APSS) provides service to patient either pre-appointment, during or post appointment with regular guidance. Responsibilities may include inbound/outbound telephone calls, cash management, appointment scheduling, process of insurance updates and patient check in/out. KEY RESPONSIBILITIES: Conducts patient check-in and check-out. Schedules appointments through clinical communication or direct request. Provides positive first impressions utilizing customer service skills. Ensures point of service collections. Manages reception area, maintains orderly appearance of reception area; ensures method for accountability


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