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University of Maryland Medical System
Largo, Maryland
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Duke University Health System
Durham, North Carolina
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Vanderbilt Health
Nashville, Tennessee
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Customer Care Associate (work from home NE/NC Pennsylvania resident * )
Job SummaryThe Customer Care Associate is the main point of contact a customer makes with the health plan. Provides exceptional customer service to customers by answering questions and/or resolving concerns through appropriate education, information, and follow-up.Job DutiesProvides customers with knowledge of plans, products, systems, and processes to resolve customer issues/concerns. Serves as primary contact for customers. Maintains strong relationships with customers through telephone contact, written correspondence, electronic messaging and onsite visits. Investigates all concerns/issues to assure accurate information is provided in a timely manner. Provides resolution for all custom
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