Clinical Safety & Risk Management · Baystate Health

Under the direction of the Senior Director of Clinical Safety and Risk Management, the Risk Manager is responsible for:

1. The management, administration, and application of the system-wide clinical and enterprise risk management (ERM) programs across all coverage lines
2. Systematically applying the risk management process to proactively identify, analyze, and mitigate risk
3. Engagement in the patient and family-centered Communication, Apology, and Resolution (CARe) response to all serious adverse events
4. Identifying potential losses to the organization
5. Conducting immediate/appropriate response to any serious occurrence/complaint representing the actual or potential patient, visitor, and/or employee injury
6. Monitoring and taking subsequent actions to assure learning, compliance, and documentation
7. Developing and maintaining appropriate loss prevention programs and strategies within Baystate Health’s just culture framework, consistent with high-reliability organization principles (HRO), to enhance patient safety, support the just culture of provider transparency, prevent/reduce injury to patients, employees, and visitors, and mitigate the frequency and severity of financial exposure to the organization
8. Managing loss exposures to minimize economic impact on patients and the organization
9. Risk identification, evaluation, reporting, and loss control, including compliance with applicable regulatory, accreditation, and professional standards
10. Coordinating with the captive insurance program in the identification and processing of potentially compensable events, claims, and lawsuits brought against insured Baystate Health entities and hospital-based and community-based practitioners
11. Assisting with the development and implementation of initiatives, including clinical education activities and other risk prevention/reduction/elimination throughout the organization
12. Supporting the process of responding to product and safety recalls and alerts and safe medical device reporting of adverse events
13. Serving as a liaison to external regulatory agencies for purposes of patient and nursing reporting, event investigation, and response, including, but not limited to, the Department of Public Health and Board of Registration in Nursing, preparing and submitting required reports to state and federal agencies and, when applicable, coordinating external investigations
14. Disseminating information on claim patterns and risk control and legislative and regulatory changes and utilizes this information to educate personnel as to changes in practice
15. Actively participating in a variety of committees within the hospital system as assigned
16. Keeping up to date with new and revised state and federal regulations and statutes related to hospitals and patient care, advising medical and hospital staff of changes in governmental and professional standards that affect practice with recommendations for compliance
17. Reviewing and evaluating related policies and procedures, recommending revisions as needed, and creating new policies for approval as required
18. Providing guidance relative to civil and criminal matters, including responses to subpoenas requesting testimony, document production, and disclosure of protected health information
19. Serving as a consultant to the Claims Manager in the identification of areas of potential liability and the application of legal theory and case law
20. Maintaining a direct referral system for staff to report adverse events with access to timely consultation, including the sharing by rotation of 24-hour On-Call coverage service
21. Supporting enterprise risk management goals, strategies, and processes under the direction of the Senior Director of Clinical Safety and Risk Management and the Vice President/Chief Risk Officer

Required Work Experience and Education: 

• Previous experience in healthcare, professional liability insurance, and/or law
• Bachelor’s or master’s degree in healthcare administration, risk management, nursing, or another related field

Preferred Work Experience: 

• Healthcare risk management or professional liability experience preferred
• Bachelor’s or master’s degree in healthcare administration, risk management, nursing, or another related field
• Paralegal experience or any healthcare delivery role will be considered
• CPHRM, ARM, ARM-E preferred

Skills and Competencies: 

• Basic computer skills
• Effective communication, writing, presentation, and analytical research skills
• Strong problem-solving and decision-making skills
• Familiarity with healthcare delivery processes and best practices
• General familiarity with legal, regulatory, and accreditation standards

Education:

Bachelors Degree (Required)

Apply Today: For more information, please visit us https://baystatehealthjobs.com/career-openings/risk-manager-r41723/ or baystatehealthjobs.com and apply to Job ID# R41723 or interact with us socially at facebook.com/BaystateCareers or on Twitter @BaystateCareers.

Compensation

Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.

Minimum – Midpoint – Maximum

$108,180.00 – $124,342.00 – $147,097.00

Equal Employment Opportunity Employer

About Baystate Health

Baystate Health is an integrated health care delivery system serving a population of nearly one million people in western Massachusetts. We are one of the largest health systems in New England with more than 12,000 employees, four hospitals, and over 80 medical practices. Baystate Medical Center has the only Level 1 Trauma Center in the region, and the only neonatal and pediatric intensive care units. University of Massachusetts Medical School-Baystate is the only regional campus of the University of Massachusetts Medical School. Baystate Medical Center has been ranked as one of the nation's top hospitals for 2015-2016 by U.S. News & World Report and for the third time, Baystate Medical Center has been named a Magnet™ hospital for excellence in nursing services.

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